We provide a 1+2 Years (Subscribed) warranty for purchases made on Sol242.com. The warranty period begins on the original purchase date.

Warranty Statement

This warranty covers any functional defects in the Sol242 Power device. If the device experiences a malfunction during the warranty period, we will provide repair or replacement as deemed necessary by our authorized technicians.

Additionally, if the side protection cover is damaged within one year of purchase, customers may send it back to us, and we will provide the necessary replacement parts to restore it to its original condition.

How to claim your warranty?

Step 1

Claim your warranty on Sol242.com : https://Sol242.com/pages/claim-warranty

Step 2

Contact Sol242 Customer Service Team at Sol242 or whatsapp .

Attach a short video to show the issues.

Step 3

While the Customer Service Representative processes the claim, you will receive a Return Material Authorization (RMA) form.

If your item is eligible for Sol242 Warranty Policy, you will received a prepaid shipping label*. Please follow the instructions on how to properly package and return the item safely. Please follow the instructions above before you ship out the products.

*Please note that we can only provide prepaid return shipping labels for return packages in the U.S. and Japen. For return in other countries and areas, please contact our Customer Service Team at Sol242 for more details.

**Instruction on how to properly package and return the item safely.

Step 4

Sol242 will proceed with replacement 15 business days* after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items.

*Please note that we can only provide prepaid return shipping labels for return packages in the U.S. and Japen. For return in other countries and areas, please contact our Customer Service Team at support@Sol242.com for more details.

*Please note that delivery is subject to changes caused by force majeure.

1.Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;
2.Non-quality related issues;
3.Purchases without valid proof of purchase;
4.Items that have been refunded;
5.Items that have expired their warranty period;
6.Any defects or damages caused by exposure to excessive heat, liquids or other external causes;
7.Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
8.Lost or stolen products;
9.Free products.

Valid Proof of Purchase

Order number of purchases made through Sol242.com; Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel.