Delivery Areas

We currently ship only to the United States and The Bahamas.

If shipping is available for your region, a corresponding shipping method will appear during checkout. If no shipping options appear, we do not currently support delivery to that location.

Note: We do not ship to military addresses (APO/FPO/DPO).

Warehouse Location

Our primary warehouse is located in the United States. All orders to the U.S. and The Bahamas are shipped from this location.

Shipping Rates (United States Only)

Note: Shipping rates to The Bahamas are to be determined. You will be contacted with a shipping quote after placing your order.

Order Processing Time

• All orders require up to 48 hours for processing.
• Orders are processed Monday through Friday, excluding weekends and holidays.
• You will receive a confirmation email with tracking information once your order ships.

Shipping Times

• United States: Estimated delivery within 3–7 business days after shipment.
• The Bahamas: Delivery times vary and will be confirmed after shipping is arranged.

Tracking Your Order

Once your order is shipped, you’ll receive an email with your tracking number. Please allow 1–2 business days for tracking information to update.

You can track your package directly with your carrier:

• DHL: DHL Express
• USPS: USPS
• UPS: UPS
• FedEx: FedEx Express
• PLPOST: PLPOST

Wrong Address Disclaimer

It is the buyer’s responsibility to enter the correct shipping address. If you need to change or cancel your order, please contact us immediately after placing it. We will do our best to accommodate the change but cannot guarantee modifications once an order is processed.

If a package is returned due to an incorrect address:

• You may be responsible for re-shipping fees.
• Upgraded shipping charges are non-refundable.

Tip: Please enter your address in English to avoid recognition issues.

Returns

Customers are responsible for return shipping costs. For more information, please refer to our Returns Policy.

Delivered But Not Received

If tracking confirms delivery but you haven’t received your package, please contact the courier directly. If further assistance is needed, feel free to contact our support team after confirming with the courier.

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Shipping Policy

Delivery Areas

We currently ship only to the United States and The Bahamas.

If a shipping method appears during checkout after selecting your country/region, that means we can deliver to your area. If no shipping options are shown, we do not currently offer delivery there.

We do not ship to military addresses (e.g., APO, FPO, DPO).

Warehouse Location

All orders are fulfilled from our United States warehouse.
This ensures fast, reliable delivery to U.S. customers and streamlined service for orders shipping to The Bahamas.

Shipping Rates (United States)

The Bahamas Shipping:
Shipping rates to The Bahamas are to be determined. After placing your order, we will contact you with a custom shipping quote.

Order Processing Time

• All orders are processed within 48 hours (business days only).
• Orders are shipped Monday–Friday (excluding weekends and holidays).
• Once shipped, you will receive an email with tracking information.

Shipping Times

• United States: Estimated delivery in 3–7 business days after shipping.
• The Bahamas: Delivery times vary and will be confirmed once shipping is arranged.

Please note: During high-demand periods or holidays, shipping times may be longer.

Tracking Your Order

Once your order is shipped, you will receive an email with your tracking number. Please allow 1–2 business days for the tracking info to become active.

You can track your shipment with the appropriate courier:

• DHL Express
• USPS
• UPS
• FedEx
• PLPOST

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address during checkout.

If you need to update your address, contact us immediately after placing the order. We will try to make changes, but once the order is processed, updates may not be possible.

If a package is returned to us due to an incorrect address:

• You may be responsible for additional shipping charges.
• Upgraded shipping fees are non-refundable.

Tip: Enter your shipping address in English to ensure proper processing.

Returns

Customers are responsible for return shipping costs.
Please refer to our Returns Policy for instructions on how to return your item(s).

Delivered But Not Received

All shipments include tracking with delivery confirmation.

If the tracking status shows your package as delivered but you haven’t received it:

1. Please contact the shipping carrier directly to investigate.
2. If needed, reach out to our customer support team for further assistance.

COVID-19 Notice

Please note that due to increased shipping demand and global logistics delays, you may experience longer delivery times.